Well - made it at last!
I would agree that experience has enhanced my Web 2.0 skills, (which were pretty non-existant), and has provided me with some useful information and knowledge to help provide better service to our customers. If anyone ever asks.
However, it has been a major effort to complete the programme (especially as it has all been done at home). Not really designed for part-time people and I feel sorry for those that only work 1 day a week but who were also expected to participate. A shorter version might have been more appropriate.
But on the whole, the experience has been a rewarding one!
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